Frequently Asked Questions | Bioniks Scanning App
What is the purpose of the Bioniks Scanning App?
The Bioniks Scanning App is designed to capture precise 360-degree scans of individuals requiring prosthetics. It helps create custom-fit devices based on accurate anatomical data.
What information is collected before scanning?
Before the scan begins, we collect the following details:
- Full name of the patient
- Age
- Whether the prosthetic is for the left or right arm
How does the scanning process work?
The scanning is performed using a 360-degree capture method. This ensures complete and detailed imaging of the affected limb area to aid in the design of a perfectly fitting prosthetic.
What posture should the patient maintain during the scan?
Patients are required to:
- Remain erect (upright posture)
- Stay static (no movement)
This posture ensures the accuracy of the 3D scan.
Where is the scan data stored?
All scan data is securely uploaded to our cloud storage. This allows our design and production team to access it instantly, from anywhere, and begin working on your custom prosthetic.
Is the process safe and comfortable?
Yes, the scanning process is non-invasive, quick, and completely safe. No physical contact is required during the scan.
Why is 360-degree scanning important?
360-degree scanning captures every angle and contour of the limb, ensuring that the resulting prosthetic is not only functional but also comfortable and aligned with your natural movement.
Is there any clothing requirement during scanning?
Yes. There should be no clothing covering the residual limb during scanning. This ensures accurate surface mapping and a proper prosthetic fit.
Can I scan my limb multiple times?
Yes. You can take multiple scans if you’re unsure about the quality or positioning. It’s recommended to choose the clearest and most accurate scan when submitting.
What should I do if the scan fails or looks distorted?
If the scan appears blurry, incomplete, or misaligned, repeat the process. Make sure:
- The lighting is even and bright
- You remain still during the scan
- The camera is steady and moves smoothly
Does the app provide real time feedback during the scan?
Yes. The app will guide you with on screen instructions and visual prompts to ensure proper posture and camera positioning.
Do I need any additional equipment to perform a scan?
No special hardware is needed, just your smartphone or tablet with a camera. However, a tripod or stand may help keep the camera steady if you’re scanning alone.
Can someone assist me during the scanning process?
Yes. While the app is designed for solo use, having a friend, family member, or caregiver assist can make the process smoother, especially for those with limited mobility.
Is my personal and scan data secure?
Yes. Bioniks uses end-to-end encryption and cloud security protocols to ensure your data remains private and protected.
Can I preview the scan before submitting it?
Yes. You will be shown a preview of your scan. If you’re not satisfied, you can retake it before uploading.
Can I use this app on both Android and iOS devices?
Yes. The Bioniks Scanning App is compatible with both Android and iOS platforms.
What happens after I upload my scan?
Once uploaded, your scan is reviewed by the Bioniks team. If everything looks accurate, production begins for your customized prosthetic. You’ll be contacted if any rescan is needed.
How long does the scanning process take?
The full process, including setup, scanning, and data upload, typically takes 5-10 minutes.
